Canadian Social Research Links

Canadian
Social Assistance
(Welfare) Policy Manuals

Sites de recherche sociale au Canada

Manuels de politiques
de programmes de soutien du revenu
(aide sociale) au Canada

Updated November 19, 2015
Page révisée le 19 novembre 2015

[ Go to Canadian Social Research Links Home Page ]



NOTE: The Key Provincial/Territorial Welfare Links page of this website includes all of the links on the page you're now reading as well as links to the legislation, statistics, rates, related information and more.


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Social assistance policy manuals are an important source of detailed information about such questions as initial and ongoing eligibility, the treatment of assets and income, how benefits are calculated, special needs and rules regarding a wide range of program issues (recovery of overpayments, appeals, fraud prevention and detection, etc.)

NOTE : The amount of information provided in online policy manuals varies from one jurisdiction to another, and they're not all continuously updated . For a more complete picture of social assistance policies, be sure to check the relevant legislation as well (a few provinces actually include their welfare legislation in the manual itself).

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Income assistance (welfare / social assistance) for
Members of First Nations living on reserve

- this link will take you further down on the page you're now reading

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WELFARE IN CANADA 101

If you're not sure how welfare works in Canada, I highly recommend the following resource:

Social Assistance in Canada: An Overview * (7 pages)
*This is the second chapter of:

Social Assistance Statistical Report: 2008
Produced by the Federal-Provincial-Territorial Directors of Income Support (PDF - 608K, 141 pages):

http://publications.gc.ca/collections/collection_2011/rhdcc-hrsdc/HS25-2-2008-eng.pdf

[Posted online July 2011]

This report includes a description of, and statistics related to, the welfare system in each province and territory, information about federal-provincial-territorial jurisdictional and funding issues, a bit of historical info on the Canada Assistance Plan and the Canada Health and Social Transfer, etc.

Source:
[ Human Resources and Skills Development Canada ]

NEWFOUNDLAND AND LABRADOR

Income and Employment Support Policy Manual
Part I. Introduction
Part II. Legislation
Part III. Income Support
Part IV. Employment Supports
Part V. Appeals
Part VI. Underpayment, Overpayment, Recovery and Attachment
Part VII. Revisions

Income Support
(home page of the Income Support Program, includes links to some info about the Income Support (Social Assistance) program

Dept. responsible:
Advanced Education and Skills

- Go to the Canadian Social Research Links Newfoundland and Labrador page -
http://www.canadiansocialresearch.net/nfbkmrk.htm

 

PRINCE EDWARD ISLAND

Prince Edward Island
Social Assistance Policy Manual
The Social Assistance Program helps Islanders meet their basic needs when they are unable to provide for themselves. The program provides benefits on a case-by-case basis to Islanders who meet the program eligibility requirements according to the Social Assistance Act (PDF - 488K, 10 pages) and the Social Assistance Policy Manual.

Dept. responsible:
Family and Human Services

- Go to the Canadian Social Research Links Prince Edward Island page
- http://www.canadiansocialresearch.net/pebkmrk.htm
 

NOVA SCOTIA


Employment Support and Income Assistance Policy
- incl. links to the latest version of the manual and to revision logs (showing recent changes)

Dept. responsible:
Community Services

Related link:
[NOTE : The following is not an official policy manual from the provincial government, but rather a Legal Aid Service guide to the rights of people who are applying for or in receipt of income assistance (welfare).]

Welfare Rights Guide : A Guide
to Income Assistance in Nova Scotia
(PDF - 908K, 58 pages)
http://www.dal.ca/content/dam/dalhousie/pdf/law/DLAS/DLAS_Welfare_Rights_Guide.pdf
July 2009
Table of Contents:

* Introduction * How to Use this Guide * The Basics of the Law * Advocating for Yourself * Applying for Assistance * Basic Entitlements ( Personal allowance - Shelter allowance) * Special Needs (Health - Child related - Employment related - Housing - Other) * Pharmacare * Employment * Post Secondary Education * Assets * Overpayments * Youth and Assistance * Cohabitation * The Appeal Process * Resources * Appendices

Produced by Dalhousie Legal Aid Service [ http://law.dal.ca/Institutes/Dalhousie%20Legal%20Aid%20Service/ ]
with the generous support of Dalhousie University [ http://www.dal.ca/ ]
and the Law Foundation of Nova Scotia [ http://www.nslawfd.ca/ ]

- Go to the Canadian Social Research Links Nova Scotia page
- http://www.canadiansocialresearch.net/nsbkmrk.htm

NEW BRUNSWICK


Welfare Policy Manual

This electronic version of the Social Development policies is an unofficial version which contains essentially the same material found in SD's in-house on-line help. Whenever policy changes are made, this page will be updated.

- includes sections on Applicant And Client Types - Assets And Income - Benefits - Intake And Continuing Eligibility - Programs - Rates (although not basic rates)
- includes links to the Family Income Security Act and Regulation  

Dept. responsible:
Social Development

- Go to the Canadian Social Research Links New Brunswick page
- http://www.canadiansocialresearch.net/nbkmrk.htm


QUEBEC

French only (no English version):

Table des matières : Programmes d'aide financière

Manuel d'interprétation normative des programmes d'aide financière

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English Resources:

Social Assistance
- In the left margin, you'll find links to policies regarding:

* Filing an application * How Benefits are Calculated * Determining Your Resources * Rights, Recourse and Obligations * Direct Deposit
- also includes links to info about the following programs :
* Assistance for Individuals under Age 25
* Assistance for Pregnant Minors
* Assistance for Workers Aged 55 to 59
* Assistance for Workers Affected by Collective Dismissals
* Assistance for Former Recipients of Social Assistance

Other Income Support Programs
- includes links to more info on the following programs:
* Solidarity tax credit * Tax credit for child assistance * Working income tax benefit * Work premium * Shelter Allowance Program * Canada child tax benefit * Employment Insurance (EI) *
Québec Parental Insurance Plan (QPIP)

See also:

Employment assistance services

-----------------------------------------------------------------

Dept. responsible:
Ministère du Travail, de l'Emploi et de la Solidarité sociale (MTESS)
(English Home Page)
[Travail, Emploi et Solidarité sociale]

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- Go to the Québec Links (English) page:
http://www.canadiansocialresearch.net/qce.htm

- Rendez-vous à la page de liens de recherche sociale au Québec:
http://www.canadiansocialresearch.net/qcbkmrk.htm


ONTARIO

Social assistance / welfare in Ontario comprises two programs:
the Ontario Disability Support Program and Ontario Works.

1. Ontario Disability Support Program (ODSP)
The Ontario Disability Support Program (ODSP) provides, for eligible people with disabilities, financial assistance and other benefits and/or services to remove disability-related barriers to competitive employment.

* ODSP Income Support Policy Directives - financial assistance
* ODSP Employment Supports Policy Directives - a continuum of supports intended to remove disability-related barriers to employment and lead to competitive employment.

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2. Ontario Works (OW)
(General provisions applying to all municipalities/regions providing Ontario Works assistance)
Ontario Works provides financial and employment assistance for single people, couples with and without children, sole support parents, and people aged 60 to 64 years

* Ontario Works Policy Directives (welfare policy manual)

Ministry responsible:
Community and Social Services

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City of Toronto : Ontario Works Directives (Specific OW policies regarding the application of Ontario Works in Toronto)
Click this link and then (on the next page) click "Policies and Procedures" in the left margin for Toronto's Ontario Works policy directives.

Source:
City of Toronto
http://www.toronto.ca/

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See Guide to Welfare in Ontario
for more detailed information on how welfare works in Ontario.

-----------------------------

Not an official government policy manual,
but more practical and simpler for clients:

How Welfare Works in Ontario
- for clients of the system:
August 24, 2010

Social Assistance
In Ontario, if you have a low income or no income, you may qualify for help from one of these social assistance programs:
1. Ontario Works (OW), which some people call welfare. This program is delivered by municipal governments. In other words, it is run by the local government of the town, city, county, district, or region you live in.

2. The Ontario Disability Support Program (ODSP), which some people call disability benefits. This program is for people with serious health problems. It is run by the Ontario government's Ministry of Community and Social Services."

Click the above link to read the rest of the OW and ODSP general descriptions, then select the program that interests you in the dark green horizontal band at the top of the page. Clicking Ontario Works, for example, opens a new subset with the following links:
* Qualifying for OW * Participation Agreements * Living with a spouse * Support payments and OW * If you are under 18 * Community Start Up and Maintenance Benefit * OW and working * Proving you still qualify * Refused, reduced, or cut off * Health benefits when you go off OW

Source:
CLEO Legal Rights Guides (social assistance and rental housing) - August 2010
[
CLEO - Community Legal Education Ontario - CLEONet is a web site of legal information for community workers and advocates who work with low-income and disadvantaged communities.]

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Legal Guide : Welfare (Ontario Works) Law

Updated to August 15, 2012

Table of contents:
* Overview * Claimants * Basic Assistance*. Benefits * Information Eligibility * Income Rules * Asset Rules * Applications and Procedures * Administrator Decisions * Appeals and Other Remedies * Workfare * Fraud and Prosecutions * Advocacy

Legal Guide : Ontario Disability Support Program (ODSP) Law
Updated to November 1, 2012

Table of contents:
* Overview * Claimants * Income Support * Benefits * Severely Handicapped Children * Information Eligibility * Income Rules * Asset Rules * "Person With a Disability" * Applications and Procedures * Director Decisions * Appeals and Other Remedies * Workfare * Fraud and Prosecutions * Advocacy * Appendices (Sources and Forms, Currency of Law, Cases Considered)

Source:
Guides to Ontario and Canadian Law
http://www.isthatlegal.ca/index.php?name=homepage
Click the link to access guides in the following areas:
* Income Maintenance : Ontario Works and the Ontario Disability Support Program (see the links above) * Civil and Administrative Litigation * Family Law * Estates and Related Law * Consumer Law * Constitutional, Human Rights and Related * Criminal and Regulatory Offences * Property Law * Animal Law * Employment Law * Freedom of Information and Privacy Law * Legislative Process * Miscellaneous Law
NOTE : Some of the above guides are produced and maintained by Simon Shields, while others are from outside sources (the source of each guide is duly noted.)

Guides to Ontario and Canadian Law is part of
Isthatlegal.ca (Ontario)
Legal Guides to Ontario and Canadian Law
Simon Shields, LLB :
Online lawyer and Isthatlegal.ca author

-----------------------------

- Go to the Guide to Welfare in Ontario page:
http://www.canadiansocialresearch.net/onwelf.htm

- guide to government information on how welfare works in Ontario, including information about responsibilities for the delivery and payment of welfare and other programs in Ontario

- Go to the Ontario Government Links page:
http://www.canadiansocialresearch.net/onbkmrk.htm

- Go to the Ontario Spouse-in-the-House Links page:
http://www.canadiansocialresearch.net/spouse.htm

- Go to the Ontario Municipal and Non-Governmental Sites (A-C) page:
http://www.canadiansocialresearch.net/onbkmrk2.htm

- Go to the Ontario Municipal and Non-Governmental Sites (D-W) page:
http://www.canadiansocialresearch.net/onbkmrk3.htm

- Rendez-vous à la page de liens aux sites de recherche sociale en Ontario :
http://www.canadiansocialresearch.net/onf.htm


MANITOBA

EIA Administrative Manual Online
- online welfare policy manual, includes legislation

This is the provincial social assistance (welfare) policy manual. It contains comprehensive and current information about eligibility, benefits and the administration of the EIA program. The above link will take you to a general index of the 24 sections of this extensive manual - or you can go directly to the detailed Table of Contents. The manual includes the complete text of the Employment and Income Assistance Act and Regulation. 

Department responsible for welfare
Jobs and the Economy

- Go to the Canadian Social Research Links Manitoba page
- http://www.canadiansocialresearch.net/mbkmrk.htm

SASKATCHEWAN

In Saskatchewan, income assistance comprises three programs and related manuals:
- the Saskatchewan Assistance Program (SAP)
- the Transitional Employment Allowance (TEA)
- Saskatchewan Assured Income for Disability (SAID)

Saskatchewan Assistance Program Policy Manual (PDF file)

Transitional Employment Allowance Policy Manual (PDF file)

SAID Policy Manual (PDF file)

-------------------------------------------

Support Services to 16 and 17 Year Olds (PDF file)
In addition to the above three programs, Saskatchewan offers financial and other support services to adolescents 16 and 17 years of age living on their own. That's because youth in that age group are too old to qualify for child welfare and too young to apply for income assistance in their own right.

Department responsible:
Social Services

- Go to the Canadian Social Research Links Saskatchewan page
- http://www.canadiansocialresearch.net/skbkmrk.htm

ALBERTA

Income Support Program Policy
* Expected to Work/Barriers to Full Employment Policy & Procedures ===> main welfare policy

* Learner Policy and Procedures

Source:
Alberta Works Policy Manual
On this page, you'll find links to:
- Income and Employment Supports Act and Regulation
- Employment and Training Programs (Programs and Services, Accountability, Employment Insurance Initiatives, News and Updates)
- Child Support Services (Child Support Services Policy, News and Updates)
- H
ealth Benefits Programs (General Policy, Health Benefits Card Coverage, Alberta Adult Health Benefit, Alberta Child Health Benefit, Health Benefits Review Committee, News and Updates)

Alberta Works replaced:
* Widows’ Pension - eff. April 2004
* Supports for Independence (Alberta's welfare program) - eff. May 2004
* Skills Development Program living allowances for continuing and new students beginning a training term - eff. August 1, 2004.

Related links:


Assured Income for the Severely Handicapped (AISH) - income assistance for Albertans with disabilities

AISH provides a maximum monthly living allowance of $1,588 (in Feb. 2015) to assist clients living in the community. The living allowance may be reduced if a client and their cohabiting partner receive non-exempt income, or if a client resides in a Government of Alberta group home.

AISH Policy Manual
AISH provides assistance to adult Albertans with a permanent disability that substantially limits their ability to earn a living. AISH provides a monthly living allowance, a child benefit, health benefits, and personal benefits. Benefits are provided to assist clients with their living needs and with living as independently as possible. In addition to the monthly living allowance, personal benefits help AISH clients with extra monthly or one-time expenses. In determining an individual’s eligibility to receive AISH benefits, consideration is given to the applicant, client and their cohabiting partner’s income and assets.

AISH Program Resources (AISH Tip Sheets, Forms, Legislation, Online Policy Manual and Other Information for Albertans with Disabilities)

Dept. responsible:
Human Services

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- Go to the Canadian Social Research Links Alberta Links page
http://www.canadiansocialresearch.net/abkmrk.htm

BRITISH COLUMBIA

Employment and Income Assistance Online Resource

Ministry responsible:
Ministry of Social Development and Social Innovation

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From the
BC Legal Services Society (LSS)
:
http://www.legalaid.bc.ca/

Your Welfare Rights : A Guide to
BC Employment and Income Assistance
(PDF - 3.4MB, 180 pages)
Twenty-Second edition, 2012
http://resources.lss.bc.ca/pdfs/pubs/Your-Welfare-Rights-eng.pdf
Explains who is eligible for welfare, how to apply for welfare, what benefits are available, your responsibilities while on welfare, how to appeal a decision about your benefits, and how to get more information or help.

---

- Go to the BC Government Links page:
http://www.canadiansocialresearch.net/bcbkmrk.htm

- Go to the Non-Governmental Sites in British Columbia (A-C) page:
http://www.canadiansocialresearch.net/bcbkmrk2.htm

- Go to the Non-Governmental Sites in British Columbia (C-W) page:
http://www.canadiansocialresearch.net/bcbkmrk3.htm

- Go to the BC Welfare Time Limits Links page:
http://www.canadiansocialresearch.net/bc_welfare_time_limits.htm


YUKON

There is no Yukon social assistance policy manual.

However, see the main page of the Social Assistance program for:

* Contact Information
* Frequently Asked Questions
* How to Apply for Social Assistance
* Review Hearing
* Employment and Training Services Brochure
* Income Deductions Brochure
* Social Assistance Act
* Social Assistance Overview Booklet
* Social Assistance Review Hearing Booklet
* Supplementary Allowance Brochure
* The Yukon Child Benefit Booklet

Ministry responsible:
Health and Social Services

- Go to the Canadian Social Research Links Yukon page
- http://www.canadiansocialresearch.net/yk.htm

NORTHWEST TERRITORIES

Northwest Territories:

Policy, Procedures and Guidelines
Click this link to access the latest version of
the Income Assistance Policy Manual.

Dept. responsible:
Education, Culture and Employment

- Go to the Canadian Social Research Links Northwest Territories page
- http://www.canadiansocialresearch.net/ntbkmrk.htm

NUNAVUT

Department responsible for welfare
Family Services

Name of the welfare program
Income Assistance (IA)

No policy manual, but
more info about IA

- Go to the Canadian Social Research Links Nunavut page
- http://www.canadiansocialresearch.net/nunavut.htm



Income assistance (welfare / social assistance) for
Members of First Nations living on reserve*:

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* First Nations members living off-reserve must apply for welfare to the provincial authority where they reside.
For more info on provincial/territorial welfare programs, go to the Key Provincial/Territorial Welfare Links page:
http://www.canadiansocialresearch.net/welfare.htm

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From
Aboriginal Affairs and Northern Development Canada:

National Social Programs Manual
http://www.aadnc-aandc.gc.ca/eng/1335464419148/1335464467186

Excerpts from the table of contents:

Income Assistance Program
1.0 Main Objective and Program Description
2.0 Type and Nature of Eligible Expenditures
3.0 Eligibility Requirements for Clients
4.0 Child out of Parental Home

Source:
Income Assistance Program
[ Aboriginal Affairs and Northern Development Canada ]

Related link:

Social Programs
To promote health and well-being, Aboriginal Affairs and Northern Development Canada (AANDC) funds provincial-like social programs in First Nation communities including education, early childhood development, housing, family violence prevention, help for persons with disabilities and income assistance.

 PAGE D'ACCUEIL - SITES DE RECHERCHE SOCIALE AU CANADA

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Site created and maintained by:
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E-MAIL: gilseg@rogers.com